Terms of service.

These terms govern your use of the Chasing Co. website and, together with any order form, the Chasing Co. service. By using the site or the service you agree to them. Chasing Co. is offered to businesses only; it is not a consumer product.

1. The service

Chasing Co. is a software service that connects to a customer's accounting ledger, sends payment follow-ups to the customer's business counterparties over channels the customer has connected, reads and classifies replies, matches incoming payments to invoices, and produces cash forecasts. Chasing Co. acts on the customer's instructions and in the customer's name. Chasing Co. does not purchase receivables, lend against them, provide legal advice, or act as a debt-collection agency, and it must not be used to pursue consumer debts.

2. Accounts and access

You are responsible for the accuracy of the ledger and contact data you connect, for the messaging channels you authorise, and for the lawfulness of contacting your counterparties on those channels, including compliance with the Spam Act 2003 (Australia), the Do Not Call and spam provisions of the PDPA (Singapore), and the messaging platforms' own terms. You must keep your credentials confidential and tell us promptly if you believe they have been compromised.

3. Approval and control

Chasing Co. will not send any message in your name until you have approved the relevant sequence and tone. You can pause, edit or stop any sequence at any time. You remain responsible for the content Chasing Co. sends on your behalf under settings you approved.

4. Trial period

New accounts start with a 30-day trial. You can cancel at any point during it and pay nothing. Features may change as the service develops; where a change materially reduces what your plan does, we will tell you before it takes effect.

5. Fees

Paid plans are billed monthly in advance in Australian dollars unless otherwise agreed, exclusive of GST or other applicable taxes. Plans are month to month. You may cancel from the billing page at any time; cancellation takes effect at the end of the current billing month, and no partial-month refunds are given. If your invoice volume exceeds your plan for two consecutive months we will propose the appropriate tier; we will not suspend service mid-month for volume alone.

6. Your data

You own your ledger data, conversations, scores, matches, forecasts and audit logs. You grant us the licence needed to process them to provide the service. We do not train models on customer data. You may export your data at any time, and we will provide a full export and revoke our ledger access on termination. Our handling of personal information is described in the privacy policy.

7. Acceptable use

You must not use Chasing Co. to send misleading, harassing, threatening or unlawful communications; to contact individuals in their personal capacity; to pursue debts you know to be disputed in bad faith; or to interfere with the service or its security. We may suspend accounts that breach this section, and will tell you why.

8. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Support is provided by email on all plans, with the additional channels stated on the pricing page.

9. Warranties and liability

The service is provided with the care and skill reasonably expected of a professional software provider. Forecasts and risk scores are estimates, not advice, and you should not rely on them as the sole basis for financial decisions. To the extent permitted by law, we exclude all other warranties, and our total liability to you in any twelve-month period is limited to the fees you paid us in that period. Nothing in these terms excludes rights you have under the Australian Consumer Law or Singapore law that cannot be excluded.

10. Termination

Either party may end the service for convenience on notice effective at the end of the current billing month, or immediately for material breach that is not remedied within 14 days of notice. On termination we stop all sequences, provide your export, and delete or return your data within 30 days, subject to legal retention obligations.

11. General

The Chasing Company is currently run as an independent project rather than through an incorporated company, so any agreement here is with Kameshraj Gnanaprakasam personally. If and when a company is formed, customers will be told before anything transfers to it. These terms are governed by the laws of Victoria, Australia, with the courts of Victoria having non-exclusive jurisdiction, and by the laws of Singapore where the customer is Singapore-based. We may update these terms; material changes will be notified by email at least 30 days before they take effect. Questions go through the form on the demo page.